About Us
Care at Home in Edinburgh and the Lothians — Built Around People.
Zitel Healthcare Services Ltd helps people across Edinburgh and the Lothians remain safe, independent and connected in their own homes.
Who we are
Care delivered with dignity, professionalism and heart.
Zitel Healthcare Services Ltd provides high-quality, person-centred care and support that enables people to remain safe, independent and connected within their own homes and communities.
We support older adults, individuals living with dementia, mental health needs, learning disabilities, autism, physical disabilities, and those requiring short-term or long-term support — from a few hours a week to continuous 24-hour care.
As a Care Inspectorate registered service (CS2026000253), we operate to Scotland's Health and Social Care Standards, with experienced clinical leadership and a directly employed and carefully recruited care staff.
Our values
Respect · Compassion · Integrity · Safety · Learning.
The five values that shape every conversation, every visit and every decision at Zitel.
Respect
We treat every person — client, family, colleague — with dignity, courtesy and active listening.
Compassion
We meet people where they are, with kindness, patience and real human warmth.
Integrity
We do what we say we will. Honest communication, transparent costs, no shortcuts.
Safety
Safeguarding, infection control and risk management are part of every visit, every day.
Learning
Continuous training, reflective supervision and feedback — always raising the standard.
Leadership
Led by an experienced Registered Mental Health Nurse.
Zitel Healthcare Services Ltd is led by a Registered Mental Health Nurse (RMN) with extensive experience across mental health, learning disabilities, autism, community care and regulated health and social care services.
Clinical insight, strong governance and a person-centred approach run through everything we do — from initial assessment and care planning to staff supervision and quality assurance.
Clinical Leadership
Led by a Registered Mental Health Nurse (RMN) — clinical insight informs every care plan and decision.
Professional Governance
Clear policies, structured supervision and continuous improvement aligned with Scotland's Health and Social Care Standards.
Person-Centred Care
Plans co-produced with the person and family — preferences, history, identity and goals at the centre.
Care Inspectorate Registration
Registered Scottish Care at Home service (CS2026000253) operating under regulatory oversight.
Quality Assurance
Regular audits, file reviews, satisfaction checks and reflective practice across the whole team.
Professional Oversight
Senior leadership remain hands-on — accessible to clients, families and partner agencies.
Where we work
Areas We Cover
Care at Home delivered locally across Edinburgh and the Lothians.
Want to talk to our team?
We're happy to talk through your situation, answer questions and explain how we work.
Local · Professional · Trusted
A Scottish Care at Home service.
Care Inspectorate registered (CS2026000253). Based in Edinburgh. Family-focused, professionally led.